Lippo Sun Plaza, Hong Kong.

We’re open Monday – Friday, 9 a.m. – 5:00 p.m. GMT+8

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I place an order?

For order quantity less than 1,000pcs.

---- Firstly figure out what style you need: Pin, Coin, Medal, Patch or Sticker.
Then find the correct product in our website,write down your item size, quantity, choose options needed then it comes out price info. You can either make payment buy paypal on the product page or add product to cart then check-out with paypal & stripe later.
If you have multiple designs, add them to card one by one and make payment together.

For order quantity more than 1,000pcs.

---- Please contact us with support@pinsbuy.com for a more economic & detailed quotation.

How long does it take for my order?

Normally the time schedule as below:

Artwork: 1-2 days
Production: 10-15 days.
Packaging: 1-2 days.
Shipping: 5-7 days.

What is your MOQ?

50pcs per design.

What type of payments do you accept?

We accept all major credit cards (Visa, MasterCard, Discover, & American Express) through Paypal/ Stripe.

Do you ship to my addresses?

Yes! Wherever which corner you are in, as long as you are in Earth, We will ship them to you. .

What is the Shipping Cost?

FREE SHIPPING for all orders from PINSBUY.COM.

I already have a design. How can I send it to you?

You can fill the quote form on product page then upload the design. We accept most types of formats, including .ai, .eps, .jpg, .png, .pdf, .doc, .docx, .bmp, and others.

How long does it take to make an artwork after upload my design?

Artwork can be made within 24 hours, depending on its complexity. 3D designs can sometimes take longer to ensure that the design is optimal for production.

I don’t have a design, how can I get started?

Well. That’s not a problem. We have graphic experts who can work it out based on a single idea. And this service is free. Kindly submit any ideas come up in your mind, a image, a scene, even a word, a letter, then we can realize it. Sounds exciting, right? Contact us now and . We will send you a production proof, and you will be able to review and revise the design.

How much is your setup fees?

There is no setup fees or other hidden fees when you order from us.

I have an existing pin. Can you duplicate it?

Yes. A high-resolution picture or scan copy of the pin is needed, or you can mail the existing pin to us. We are able to copy the size, colors, shape, and design of any pin.

What shape can my pin be?

Any shape you want. We custom manufacture all of our products from scratch, so we can make them any shape, size, and design.

What is the normal size for a pin?

It depends on what the pin is being used for, but the pins we make are usually around 1 inch to 1.5 inches. We can also do much larger pins and much smaller pins, so let us know what size you want your pins to be..

What is your Guarantee?

We guarantee to provide the highest quality products and unmatched dedication to customer service. Each order has an internal standard operation procedure to follow which minimizes error rate. After all details are confirmed, the production process will be start. Plus our 100% inspected before delivery, we ensure every single pin you received will be 100% perfect and we take full responsibility if any pin goes beyond acceptance. The not accepted items will be replaced with no extra cost. We only requires client contact us within 10 days upon reception. You may check more info on the terms and condition page.

How Will The Product Be Packaged?

Defaultly, the itmes will be individually poly bagged. Alternatively, numbers of packaging options to enhance the look of your pin is available. Such as printed cards, PVC display box, wooden gift boxes .etc.

What is CMYK and RGB Color Mode?

CMYK and RGB are two kinds of is color mode.

CMYK is used for printing sector while RGB mainly used in digital display sector.

C Stands for Cyan, M Stands for Magenta, Y Stands for Yellow, K stands for Black.

R Stands for Red, G Stands for Green, B stands for Blue.

What Materials Are Your Using for Your Product?

The most common materials for Lapel Pin are copper, brass, iron and zinc alloy. We can also provide products made from aluminum and stainless steel upon request.

For color filling, we use environmental friendly paints which are highly accepted by markets.

Can I order samples?

We only offer physical sample for order quantity more than 1,000pcs.

How long does it take to quote?

If you order pins online, it is instantly.

If you are new and don’t know how to order online, please send email to support@pinsbuy.com along with all your preferred specifications, you can count on receiving a quote within 24 hours. If your request is received during our normal business hours (9 am to 5 pm GMT+8), you will usually receive your quotation within a few hours. Do let us know if you have a deadline!

Do you offer any discounts?

Occasionally we make special offers.

Non-profit organizations receive a 10% discount for approved 501(c)(3) designations.

Can I cancel orders after placing it?

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Can I Revise Art Work After Approve It?

NO. We do not support artwork revise after it is approved.

Will PINSBUY Save My Mold and Artwork?

Yes, we do. Every art work and production mold will be saved in PINSBUY's warehouse for 12 months free of charge. Clients place any reorder during this 12 months will receive an coupon.

What Is the Difference between Silkscreen Print and Offset Print?

For Photo Dome Lapel Pin, there are two ways to display clients’ photos: silkscreen print and offset print.  Both of them are wildly used in printing sector. The main different between them is the color presentation:

Silkscreen Print: mainly used in simple design items with few colors.

Offset Print: Mainly used in complex design and it can present the gradient colors.

Do you take re-orders?

Yes. For repeat orders in 12 month, we will offer a coupon. Please contact support@pinsbuy.com to let us know the previous order information  and claim the coupon. Please note the plating/finish is applied by hand and varies from order to order.

What is the difference between hard enamel and soft enamel color?

Soft enamel and hard enamel color are both synthetic paint fill used in die struck lapel pins, coins, medallions, keychains and more. Both paints are applied by hand to the recessed areas left by the imprint of the die.

Soft enamel color is filled and then left to air dry. This drying process allows the paint to settle slightly so that the metal ridges are left at a slightly higher level than the paint. If you run your finger across a lapel pin or coin with soft enamel color, you will be able to feel the texture left by this effect. The product is left with a dimensional appearance.

Hard enamel color is overfilled and then cured by heating the product to very high temperatures. Once hardened, the product is hand polished and sanded down so that the paint fill and the raised metal areas of the pin are at the same level. If you run your finger across a lapel pin or coin with hard enamel color, it will feel smooth.

 

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