Terms & Conditions


PINSBUY was founded on a strong belief that our customers are the reason for our success. We back each and every custom product we manufacture with outstanding customer service practices, and our 100% quality guarantee.
Each order is created through a team effort. You are a very important part of our team. We rely on you for vital information in order to produce the specific custom products (pins, coins, medals, embroidered patches and other offered products) you want. While we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions that govern all of our sales. Feel free to contact us if you have any questions.


PINSBUY is responsible for:


  • Standing behind our products 100%.

PINSBUY backs each and every product we manufacture with our 100% Quality Guarantee. We will replace (at no additional charge to you) any defective custom product in your next order or partial refund.

We only require that you submit your written claim with photos of defective item (s) to us within 7 days of receipt for evaluate.

For purposes of this Agreement, the term “defect” or “defective” means an error caused by production or transportation as below:

  • Missing & broken & Overspill enamel
  • Variation of same color used in same order
  • Plating variation in same order
  • Cut outs missing
  • Broken attachment & Fixing

There are un-avoidable terms during production or as time passes which we do not support replace & refund, as below

  • Color variation from previous orders
  • Plating variation from previous orders
  • Light scratches in plating from polishing process

For flaws do not listed above, please send email to us (support@pinsbuy.com) for discussing and evaluating.

  • Giving you accurate information.

Prior to starting production, you will receive via e-mail a digital proof of your final custom-made product. This high-quality digital proof will allow you to spell check, verify color, size and make any additional changes or corrections prior to starting production. The “size” of your custom product is determined by measuring the widest or tallest point of your design.

  • We use the Pantone (PMS) color matching system

It is important that you indicate your color choices using Pantone PMS numbers. For additional information regarding the Pantone (PMS) color matching system, visit the Pantone site at www.pantone.com.In addition, because all computer monitors/ printers do not display colors in the same way, you should confirm your color choice by consulting a Pantone (PMS) color book/chart, which are available at most art supply stores and some libraries. All Pantone (PMS) numbers will be listed on the proof so that you can verify them easily.

  • Confirming your order.

Prior to production, you will receive an order confirmation letter via email. This order confirmation will contain (1) written specifications of your order (including pricing, type, size, quantity, colors, (2) a finalized digital proof (incorporating any additional changes or corrections). If the written specifications/finalized digital proof meet your satisfaction, just send us your approval via reply e-mail, and we will commence the production process immediately. Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a confirmation letter email.
NOTE: Once an order has been approved and confirmed it can not be canceled for any reason.

  • Producing your order correctly & on time.

Once we have obtained your approval on the order confirmation described above, we will produce your order within the following time frames:

Custom Pins: 7-10 business days for within 200pcs of  enamel pin.

Custom Coins: 9-12 business days for within 200pcs of coin.

Custom Medals: 9-12 business days for within 200pcs  of medal.

Embroidered Patches 10-15 business days for 200pcs of patch.

*Offset Printed lapel pins require 14-16 days to manufacture. 3-D molded lapel pins require 14-21 days to manufacture. Blinking or LED-lighted lapel pins require 14-16 days to manufacture.

Large or specialty orders may require additional production time. Replacement orders are subject to the same production time frames (as set forth above) as the original order. For more information, please contact us at support@pinsbuy.com. Your finished order will be shipped via SF express, UPS, TNT, FedEx or other international express service (FREE SHIPPING WORLDWIDE)

  •  Listening to you

We want this to be the best experience you have ever had when ordering custom promotional products! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us at +852 6375 3515 or contact us via email at support@pinsbuy.com.


You are responsible for:

  • Legal ownership of any and all logos, trademarks and copyrights.

By submitting your design to PINSBUY, you warrant that you have the legal right to produce, reproduce (or have reproduced) any logos or other images associated with the order or (and) collaboration. You also certify that the production of any images you submit does not infringe on any other person/entity’s intellectual property rights.

  • Giving due attention to the proof provided. 

Once you receive the color matching proof, carefully review it in detail. Please give special attention to (1) the design you have chosen, (2) the spelling of words you have chosen, and (3) the colors you have chosen. Because we are producing a custom-made product with no market available for canceled orders, an approved order cannot be canceled for any reason.


Shipping Your Product

It’s our goal to have your product delivered to you on or before the date you need it. We hope you understand, however, that we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the misrouting of your package by express, or the unavailability of the addressee.


Legal Details:

  • All sales are final

Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it cannot be canceled for any reason. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you) or partial refund. We only require that you submit your written claim of defective product to us within 7 business days of receipt.

  • Binding Agreement

This agreement is the entire agreement between PINSBUY and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.

  • Disclaimer of Warranty

In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and venue for such a dispute is SUZHOU, JIANGSU, CHINA, and that the prevailing party is entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or hearing, after trial or hearing, and/or appeal. Should PINSBUY.COM be named in a copyright/trademark infringement lawsuit arising out of PINSBUY.COM’ use of a copyright/trademark protected item provided by you for use in your product, you agree to indemnify PINSBUY.COM for any damages and/or litigation-related expenses borne by PINSBUY.COM.
All of the products displayed on this web site containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of PINSBUY.COM. Purchase of merchandise from PINSBUY.COM in no way, shape or form grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

  •  Force Majeure

Force majeure event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

PINSBUY.COM shall not be liable to you as a result of any delay or failure to perform its obligations under this terms & conditions as a result of a Force Majeure Event.

If the Force Majeure Event prevents PINSBUY.COM from providing any of the goods for more than 5 weeks, the PINSBUY.COM shall, without limiting its other rights or remedies, have the right to terminate order immediately by giving written notice to you.